Frequently Asked Questions

Yes, this attraction is accessible and ADA compliant

Yes, strollers are allowed if they do not impede traffic flow. Wagons (including stroller wagons), whether pushed or pulled, are not permitted in the ICE! attraction.

Please plan to arrive five minutes early before your time slot. Our resorts are very large, so please consider any time necessary to walk from the parking lot to the Christmas attraction. Guests who are more than ten minutes late to their appointed time slot cannot be guaranteed entry.

It is very important that ticket holders are not late for their selected time slot. Guests who are more than five minutes late to their appointed time cannot be guaranteed entry. Please see service desk for further details.

Yes, there is a $4 processing fee per ticket purchased or per bundle. 

You may self-park or valet park (charges apply for both). If self-parking, please follow the signs to our guest parking lots. For closest access, park at Opry Mills (free) in the lots nearest to the Gaylord Opryland Event Center.

All guests are provided Gaylord Opryland's signature blue parkas to help keep warm. These parkas are calf-length, winter coats with hoods. Parkas are available in all sizes, including children and infants, up to an adult 4XL. Even with the provided outerwear, you'll want to dress warm for the occasion. (Think winter at the North Pole.) Hats and gloves are recommended (they are also available for purchase). Long pants and closed-toe shoes are required. 

All pathways through ICE! are carpeted, and hiking or outdoor boots are not required. We do recommend wearing comfortable shoes. Closed-toe shoes, however, are required. 

The majority of the ICE! attraction is accessible by both wheelchairs and strollers, while some of the areas inside are not (such as the ice slides).

Guests are welcome to use their personal camera or smart phone inside the ICE! attraction. It is important you check the manufacturer's information regarding the cold tolerance of your camera prior to entering. Gaylord Opryland Resort is not responsible for damage to any phone and/or camera equipment. Once thing you might expect: a fogging of your lens after exiting ICE! into warmer temperatures. This usually dissipates once you are in more normal temperatures for a little while. For safety purposes, tripods and related equipment are not allowed. 

No. Tickets must be purchased online, in advance, at ChristmasAtGaylordOpryland.com. We do not have a box office on-site.  

The Chill Pass is an exclusive benefit for overnight guests of Gaylord Opryland Resort and is a complimentary perk included with your room reservation. For overnight guests, Chill Pass offers front-of-line access and shorter wait times for ICE!. ICE! tickets are still required and must be purchased separately and in advance. The Chill Pass benefit is not for sale.

You may change your time slot for ICE! based on availability by messaging the designated email address within your ticket confirmation email.

No, only one discount can be applied per ticket

Admission to ICE! does not include complimentary hot chocolate. Hot chocolate is available for purchase inside the Gaylord Opryland Events Center.

You can spend as much time as you would like inside the ICE! attraction. Please remember that it is a frosty 9 degrees Fahrenheit inside the exhibit, so you'll want to bundle up and keep that in mind when it comes to how much time you plan spend. Most guests will experience ICE! between 20-40 minutes. 

Yes! Big kids can join the fun! The ice slides are made for guests of all ages. Guests must be able to walk up the stairs on their own, to take a ride down the slides. Please keep in mind that you must wear one of the provided blue parkas to ride down the slides.

ICE! is a one-time-entry attraction. Because we want you to have the best experience possible, though, you may step outside of the exhibit to quickly warm up and then re-enter. You may not leave the attraction for an extended time - such as to get something to eat or enjoy another activity - and then re-enter.

At Gaylord Opryland, the comfort and safety of our guests remain of paramount importance to us.

For capacity management and to ensure an enjoyable environment, resort access will be guaranteed after 3pm CT for overnight guests and indoor/outdoor ticket reservation holders only every Friday/Saturday beginning Nov. 21 plus daily Nov. 24-27 and Dec. 19-31, 2025.

We invite and welcome visitors without room reservation or ticketed event reservations to arrive on site PRIOR to 3pm CT on the aforementioned dates and enjoy the rest of the afternoon into the evening, or to visit anytime Nov. 7-20, 23, & 30; or Dec. 1-4,7-11, & 14-18, 2025; or Jan. 1-3, 2026. Additional restrictions may apply without advance notice.

Tickets purchased by day guests are non-refundable. However, based on availability, you may be able to exchange your tickets for a different day or time by replying to your confirmation email.    

Overnight guests are permitted to change or cancel their attraction tickets at no charge up to 72 hours prior to arrival. Room confirmation number must be provided during the ticket booking process at the time of checkout. For cancel or change requests, please reply to your ticket confirmation email.    

Ticket insurance is available for purchase, and insurance cancellation policies will apply.

Our holiday attractions are open for day guests as well as overnight guests. Many of our guests decide to stay overnight in order to enjoy all the holiday events and attractions available at our resorts. Some of our events do include special perks for overnight guests.

During the holidays, reservations for our restaurants will be available to accommodate overnight resort guests only.

Advance purchase of tickets online is required. In order to encourage contactless service, there are no physical, printed tickets and no box office on-site at the resort. All tickets are electronic and can be purchased online or over the phone. Once purchased, your e-ticket will be emailed to you. You can simply show your ticket on the phone to the attendant to be scanned prior to entering the attraction.

No, there are no box offices at the resort. All tickets can be purchased online only, and an electronic ticket will be emailed to you.

Depending on the attraction and its capacity, many of our experiences can only be purchased for a specific date and time in order to ensure crowd control and social distancing. It is very important for all attractions that have timed entry, that you are not late for your selected time slot. Capacity limits for each timeslot are strictly enforced to ensure social distancing and those arriving late to their timeslot to the attractions will not be allowed entry.

All overnight guests who purchased a package will receive an email from the hotel with instructions on how to reserve your ticket timeslot and receive your e-ticket. There are no physical, printed tickets; simply show your e-ticket to the attendant who will scan it for entry.

Tickets purchased by day guests are non-refundable. However, based on availability, you may be able to exchange your tickets for a different day or time by replying to your confirmation email.  

Overnight guests are permitted to change or cancel their attraction tickets at no charge up to 72 hours prior to arrival. Room confirmation number must be provided during the ticket booking process at the time of checkout. For cancel or change requests, please reply to your ticket confirmation email.  

Ticket insurance is available for purchase, and insurance cancellation policies will apply.

Hours of operation may vary by event and by day.

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Professional photographers are not permitted to hold family photography sessions at the resort. Professional photographers are permitted only for contracted meetings and catering events with a location agreement and certificate of insurance on file with a minimum three week lead time for review of any photography request.

Road access from the resort campus to Opry Mills will be closed. Cars will be required to use the Briley Parkway Opry Mills exit or turn left at the traffic light past the hotel's main entrance on McGavock Pike. 

Guests inside the resort may take a short walk to Opry Mills via the walkway from the Delta Portico. 

Professional photographers are not permitted to hold family photography sessions at the resort. Professional photographers are permitted only for contracted meetings and catering events with a location agreement and certificate of insurance on file with a minimum three week lead time for review of any photography request.

Yes, at the resort, self-parking is $35.00 plus tax; valet parking is $48.00 plus tax. In and out privileges are for overnight guests only. Day guests are charged per parking lot entry.